Hope Affirm Thrive: Frequently Asked Questions (FAQs)
1. What is Hope Affirm Thrive?
Hope Affirm Thrive is an online coaching program designed to support women undergoing fertility treatments. The program focuses on building emotional resilience, advocacy skills, and well-being strategies to help participants navigate the complexities of infertility treatments.
Our program is not a psychological or medical service and does not replace therapy or healthcare advice from a registered healthcare provider.
2. Who is the program for?
Hope Affirm Thrive is suitable for women in their mid-20s to late 40s who are navigating fertility treatments and are seeking:
Emotional support and coping strategies
Guidance on advocacy and decision-making in medical settings
Peer support from others on a similar journey
The program is not suitable for individuals currently requiring one-on-one psychological support or treatment from a clinical psychologist.
3. Is this program considered psychological therapy?
No. Hope Affirm Thrive is a coaching and educational program, not a psychological therapy service.
Although the program’s facilitator, Elizabeth Bancroft, is a registered Clinical and Counselling Psychologist, participants in this program do not receive psychological therapy. Coaching services provided through Hope Affirm Thrive are focused on education, advocacy, and emotional wellbeing, not clinical treatment.
If you are experiencing significant emotional distress or mental health concerns, we recommend consulting a registered healthcare provider or psychologist.
4. How do I know if this program is right for me?
Before joining the program, it’s important to assess your suitability.
The program may be suitable if you:
Are experiencing stress or emotional challenges related to fertility treatments
Are looking for strategies to build emotional resilience and self-advocacy
Do not require clinical psychological services at this time
It may not be suitable if you:
Are currently receiving psychological therapy for a similar concern
Have a history of severe mental health concerns
Are in acute emotional distress or experiencing a mental health crisis
We advise that individuals with pre-existing mental or physical health conditions consult their healthcare provider before participating.
5. Does participating in the program mean I’m a client of Elizabeth Bancroft’s psychological practice?
No. By participating in Hope Affirm Thrive, you are not considered a client of Elizabeth Bancroft’s psychological practice, Bancroft Psychology.
The coaching services offered through Hope Affirm Thrive are separate from psychological services. Participating in the program does not create a psychologist-client relationship.
6. Can I become a client of Bancroft Psychology after participating in this program?
Participants of Hope Affirm Thrive cannot become clients of Elizabeth Bancroft’s psychological practice for at least two years after completing the program.
This policy helps maintain professional boundaries and ensures clarity between coaching and psychological services.
7. Can I join the program if I’ve been a client of Bancroft Psychology?
No. Individuals who have received psychological services from Elizabeth Bancroft cannot join the Hope Affirm Thrive program until at least two years after the conclusion of their psychological treatment.
This policy is in place to avoid any potential conflicts of interest. In some circumstances it may never be appropriate for a former client of Elizabeth Bancroft to join the Hope Affirm Thrive Program.
8. What if I need psychological support during the program?
If it becomes evident during the program that a participant requires psychological or healthcare support beyond the scope of coaching, we may recommend that you seek help from a registered healthcare provider or psychologist.
In some cases, if continuing in the program is not in the best interest of the participant’s wellbeing, we may discontinue their participation and provide appropriate referrals.
9. What types of activities are included in the program?
The program includes:
Pre-recorded video sessions
Live webinars
Group coaching sessions
Reflective exercises, such as journaling and advocacy practice
Some activities may evoke emotional responses. If you experience discomfort or distress, we encourage you to pause and seek support from a trusted healthcare provider.
10. Is my personal information kept private?
Yes. We are committed to safeguarding your privacy.
All personal and sensitive information collected during the program is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and relevant Australian privacy laws.
We will only use your personal information for the purposes of delivering the program and ensuring your safety and well-being. Sensitive information will only be shared with your consent or when required by law.
11. Will I receive a refund if I choose to leave the program?
Participants can request a full refund if they cancel their registration at least 72 hours before the program begins.
After the program starts, refunds will only be provided in exceptional circumstances, or if we terminate your participation for reasons related to your wellbeing.
12. Can I participate in private one-on-one coaching with Elizabeth Bancroft?
Yes. Participants can request one-on-one coaching sessions with Elizabeth Bancroft, which are separate from the core program.
These private coaching sessions are designed to address specific challenges and questions you may have. However, they are not a substitute for psychological therapy.
13. What should I do if I experience distress during the program?
The program includes activities that may bring up emotional responses. If you experience distress, we recommend:
Pausing the activity and taking a break
Contacting a trusted healthcare provider or psychologist if needed
Reaching out to us if you need additional support or referral information
Remember, your safety and wellbeing are our priority. If you’re unsure whether this program is suitable for you, we encourage you to consult with your healthcare provider before joining.
14. What if I experience a mental health crisis during the program?
If you experience a mental health crisis or feel at risk of harm to yourself or others, we urge you to:
Contact 000 for emergency assistance
Reach out to a crisis support service such as Lifeline (13 11 14) or Beyond Blue (1300 22 4636)
Hope Affirm Thrive is not equipped to provide crisis intervention or emergency psychological support.
